Webinar Description
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Even the best managers find that certain employees require more “managing” than others. Some of these frustrating people actually appear to enjoy pushing the limits, while others seem totally clueless about the problems they cause. Although they run the gamut from emotional drama queens to lazy slackers, all of these aggravating folks can be considered “Challenging Employees” – that is, people who consume an inordinate amount of management time and energy, but are not really bad enough to fire.

When confronted with a Challenging Employee, managers often become so frustrated that they eventually abandon all attempts to correct the problem. But tolerating these harmful behaviors is definitely NOT the best solution. Even one Challenging Employee can infect an entire work group, decreasing productivity and damaging relationships.

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During This Training Webinar You Will Learn

• Six signs that you have a Challenging Employee
• How Challenging Employees push your management “hot buttons”
• The confrontational types: Drama Queens, Challengers, & Power Grabbers
• Passive problems: Slackers, Clingers, & Space Cadets
• The secret formula for managing Childish Adults (whiners, pouters, tattletales, & gossips)
• How managers enable employees by rewarding negative behaviors
• The five traits managers must have to effectively deal with Challenging Employees
• Coaching techniques that have the greatest impact on Challenging Employees
• The 5-step AMISH formula for helping people change their behavior
• How to inspire Challenging Employees by flipping their “motivational switch”
• Using a 10-step “coaching road map” to guide your performance discussions
• How to respond when Challenging Employees blame others or deny responsibility
• Truly toxic employees: When termination is the only option

Don’t let a challenging employee infect your entire work group. Join us Thursday, April 14th and let workplace expert Marie McIntyre’s 10-step “coaching road map” show you how to handle all those multiple personalities at work with, “Managing & Motivating the 7 Most Challenging Employee Types.”  

Webinar Description

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No one is born knowing how to be a supervisor. And no other job can prepare you for this challenging assignment. The good news, however, is that you can quickly and easily add the “secrets” of successful managers to your supervisory toolkit. Previously, you only had to worry about your own performance – but now you must learn how to motivate other people to do their best work.

In this webinar, we will explore six specific strategies for bringing out the “SUPER” in every supervisor. Whether you were promoted over your peers (always a tough change!) or brought in from the outside (a completely different kind of challenge!), these leadership techniques will help to increase your credibility with employees and help you succeed in your management role.

During This Training Webinar You Will Learn

• Why you can’t be both a buddy and a boss
• Getting comfortable with the power of your position
• Understanding the difference between leadership & management
• Five distinct leadership styles: Identifying your personal strengths & weaknesses
• Why successful managers make 360° communication their top priority
• The critical importance of building a strong partnership with your boss
• What it means to be an effective “linking pin” in your organization
• How to be a good role model: Recognizing the impact of “leadership messages”
• Six specific strategies for motivating different types of employees
• The Performance Management Cycle: How to become a coach instead of a critic
• Using a 10-step “coaching road map” for successful performance discussions
• How to respond to employee complaints without arguing or agreeing
• Avoiding the seven “trouble traits” that can derail your management career

Join us Wednesday, April 27th for this 90-minute webinar and let workplace expert, Marie McIntyre’s, success strategies make you a “SUPERvisor!”  

Webinar Description
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You have been in Human Resources or management for years. Your plate is full—too much to do and know in your increasingly stressful job. You are expected to stay current in discrimination and harassment case law for all the federal and state protected classes.
Are you current?

It seems like an unending responsibility. You remember hearing something in the news about a change in the pregnancy law, but can’t remember what it was. You know that the American Disabilities Act and Title VII have expanded with something called an accommodation meeting, but what does that require? You heard that a company was required to pay a plaintiff an additional $1,000,000 because the company didn’t do harassment training—could that be true? You have a company wellness program and have heard that employees are suing for discrimination based on the incentives offered for those who take part in the program. And it still isn’t clear as to whether you can personally be sued for the misconduct. 

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During This Training Webinar You Will Learn:

• Review protected class discrimination and harassment
• Discuss new discrimination & harassment court decisions
• Discuss the Affirmative Defense (AD) & your responsibility to reduce liability via AD
• Explore the relationship between bullying and protected class harassment
• Explore HR & management’s legal and ethical responsibilities in prevention and intervention of bullying and harassment

Webinar Description

Do you have the skills needed to support your projects success? 
In order to be successful both the project team members and the staff supporting them must have a common language and understanding of the project expectations.

This seminar has been designed for individuals with little or no understanding of the principles of project management but who either support the project or are making the transition to a more formal project management role.
If you are looking for a fun and fast way for your staff to gain an understanding of the terminology and techniques needed to increase their project effectiveness, this is the seminar for you.

Everyone gets assignments that require more planning than simply jotting down some tasks on a “to-do list,” especially in today’s lean organizations. Have you been asked to take on complex activities such as moving the office, planning for a large company-wide event or developing a new set of procedures for tracking employees’ mobile devices? If you’re not a trained Project Manager, these can cause big headaches. Adopt the basic tools and skills of project management to make the difference between success and nightmares.

During This Training Webinar You Will Learn:

• Recognize the “business problem” before the project begins
• Organize tasks easily into logical groups of activities
• Create a project plan to guide all your efforts
• “Manage” your project “team” even if you don’t have one
• Keep critical stakeholders informed and involved
• Track progress and recognize quickly when things are slipping
• Lead effective project meetings
• Demonstrate successful project completion
• Apply lessons learned to the next project

Join us Thursday, May 26th for “Project Management for Non-Project Managers” and learn the basic skills needed to apply project management tools and techniques to your job and to support project success.

Webinar Description

Considering the news and staggering events of mass shootings of the last several months, workplace violence might be foremost in our minds. Most of us think of workplace violence occurring only in the workplace setting, but the threatening conduct is broader and may encompass behavior occurring outside the actual workplace. Even domestic violence creates challenges employers.
Employers have been found to violate federal discrimination laws when they take an adverse action against domestic violence victims. An example is if an employer disciplines a domestic violence victim for being absent but does not discipline other employees who are absent. According to the U. S. Bureau of Labor Statistics, 5% of U. S. businesses experience workplace violence yearly. The percentage of workplace violence increases to 50% for organizations with 1,000 employees. The FBI stated that in 2014 an active shooting incident occurred, on average, once every three weeks. However, given the size of the U. S., the chances of being a victim of a workplace shooting is statistically low. These statistics capture the most severe types of workplace violence but certainly not the most prevalent forms. OSHA reports that roughly two million workers report incidents of violence each year such as harassment, threats, aggressive and belligerent behavior to name a few, which does not include the majority of cases that go unreported. But how is workplace violence defined, and who are the primary perpetrators? This training will explore the many aspects of workplace violence.

Costs of workplace violence is staggering: One study indicated that employers pay $1775 more on each victim of domestic violence annually in terms of medical costs, increased insurance and more. Additional workplace violence costs include:

• Loss of employees through turnover
• Absenteeism
• Psychological damage to all – resulting in increased health insurance
• Cost for worker’s compensation
• Cost for improved security
• Damage to property
• Stolen property – cost of repair or replacement
• Lawsuits
• Increased insurance premiums
• Poor reputation leading to decreased business

  Don’t let the workplace violence impact your workplace. Join us Wednesday, June 8th for this 2 hour webinar and let Dr. Susan Strauss show you how to handle “Violence in the Workplace.”