Gossip, Rumors, & Workplace Busybodies

The destructive effects of gossip and grapevine rumors can undermine performance and damage working relationships. When toxic talk infects an entire department, managers may be tempted to throw up their hands and just give in. They often feel powerless to counteract the damage caused by disparaging comments and persistent negativity, believing that ”you can’t change human nature”.

But tolerating these harmful behaviors is definitely NOT the best solution. In this webinar, you will learn how to take back control and successfully defuse the negative impact of gossip, rumors, and workplace busybodies.
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Length: 90 minutes
Price: $189
Need to pay by check? No problem!
Call 866-872-5840 to register; tell us that you would like to pay by company check and we will email you an invoice.
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Managing & Motivating the 7 Most Challenging Employee Types

Even the best managers find that certain employees require more “managing” than others. Some of these frustrating people actually appear to enjoy pushing the limits, while others seem totally clueless about the problems they cause. Although they run the gamut from emotional drama queens to lazy slackers, all of these aggravating folks can be considered “Challenging Employees” — that is, people who consume an inordinate amount of management time and energy, but are not really bad enough to fire.

When confronted with a Challenging Employee, managers often become so frustrated that they eventually abandon all attempts to correct the problem. But tolerating these harmful behaviors is definitely NOT the best solution. Even one Challenging Employee can infect an entire work group, decreasing productivity and damaging relationships.
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Length: 90 minutes
Price: $189
Need to pay by check? No problem!
Call 866-872-5840 to register; tell us that you would like to pay by company check and we will email you an invoice.
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Civility at Work©

The costs of incivility to business are tangible, and they’re measurable! Research shows that incivility costs North American businesses more than 300 billion a year. What is your organization doing, right now, to mitigate these costs?

Whether it’s email rudeness, unprofessional dress, poor service attitude or ineffective communication skills, incivility at work directly impacts our self-esteem, our relationships, our health, our promote-ability, and our productivity. In this practical and interesting seminar, Canada’s leading civility expert Lew Bayer will talk about best practices for modern manners at work and give tips you can use to boost your social savvy.
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Length: 90 minutes
Price: $189
Need to pay by check? No problem!
Call 866-872-5840 to register; tell us that you would like to pay by company check and we will email you an invoice.
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Discover your Management Superpowers: The Four Key Abilities that Every Leader Must Develop

Have you ever made a decision that did not work out well? Or been surprised to learn that a critical project was behind schedule? Perhaps you’ve delegated work to trusted employees, only to find that the result was not what you expected. By learning to use your “management superpowers”, you can avoid these surprises and create a focused, productive environment in which every employee has the opportunity to excel.In this webinar, we will explore four specific leadership strategies that can take your management skills to the next level. You will learn how to keep your employees headed in the right direction, multiply your impact through effective delegation, choose the best decision-making strategy for each situation, and use “flexible leadership” to develop employee abilities and address performance issues.
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Length: 90 minutes
Price: $189
Need to pay by check? No problem!
Call 866-872-5840 to register; tell us that you would like to pay by company check and we will email you an invoice.
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The Six Management Secrets that Every Supervisor Needs to Know

No one is born knowing how to be a supervisor. And no other job can prepare you for this challenging assignment. The good news, however, is that you can quickly and easily add the “secrets” of successful managers to your supervisory toolkit. Previously, you only had to worry about your own performance – but now you must learn how to motivate other people to do their best work.

In this webinar, we will explore six specific strategies for bringing out the “SUPER” in every supervisor. Whether you were promoted over your peers (always a tough change!) or brought in from the outside (a completely different kind of challenge!), these leadership techniques will help to increase your credibility with employees and help you succeed in your management role.
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Length: 90 minutes
Price: $189
Need to pay by check? No problem!
Call 866-872-5840 to register; tell us that you would like to pay by company check and we will email you an invoice.
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How to Talk About Tough Topics: Turning Potential Conflicts into Problem-Solving Discussions

Have you ever had a disagreement with a coworker blow up in your face? Or tolerated an employee performance problem because you weren’t sure how to bring it up? Perhaps you’ve wanted to give your boss some constructive feedback, but were concerned about the reaction you might get. We tend to avoid difficult conversations because talking about sensitive topics feels hazardous or uncomfortable. However, delaying these discussions frequently makes the situation worse.

The key to successfully addressing tough topics is knowing how to talk about them in the right way. In this webinar, you will learn specific strategies for complaining to your boss (or about your boss), giving constructive feedback to colleagues, and bringing up those “sensitive” issues that people are afraid to mention. Managers will also get useful tips for addressing employee performance problems.
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Length: 90 minutes
Price: $189
Need to pay by check? No problem!
Call 866-872-5840 to register; tell us that you would like to pay by company check and we will email you an invoice.
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How to Keep Negativity from Infecting Your Workplace: Dealing with Whiners, Rabble-rousers, Pessimists, and Other Difficult Employees

When confronted with employees who complain, criticize, or try to stir up trouble, managers often feel frustrated and helpless. They may quickly assume that there is no way to change these “personality problems”, so they just do their best to contain the damage. However, tolerating such harmful behaviors is definitely NOT the smartest strategy.

Chronic negativity frequently starts with only one or two employees, but it can quickly infect an entire department. When this happens, the inevitable result is reduced productivity, damaged morale, and eventually increased turnover, so wise managers try to nip negativity in the bud.
Length: 90 minutes
Price: $189
Need to pay by check? No problem!
Call 866-872-5840 to register; tell us that you would like to pay by company check and we will email you an invoice.
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Emotional Intelligence and Leadership Success

EI (Emotional Intelligence), self-awareness and managing one’s own emotions and reading and responding well to the emotions of others, is the hallmark of successful leaders in the corporate, political, not-for-profit and social realms.

EI is a hot topic today, and many projects have been undertaken to explore and understand the subject. EI has been featured in leading business journals such as Fortune and Harvard Business Review; however, there has been very little research or publications about the connection between EI and leadership, which is very important for the Human Resource professional.

Studies have found that EI can account for up to 47% of work success. This session will highlight some findings from, The Emotionally Intelligent Trainer. The goal is to help acquaint participants with intriguing new research that examines both EI and the broader issue of its role specific to leadership, to help organizations realize greater work success. The training offers concrete, practical advice for anyone in any role that wants to foster and support an emotionally intelligent workforce.

Most HR professionals enjoy this training because HR Specialists were in the forefront of EI. Participants will see how the EI-Leadership connection is paramount when linked with leadership behaviors at all levels. The business case for EI, which is a valuable tool for HR practitioners, will be presented. Participants can take this back to their organizations and show how EI contributes to the bottom line.
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Length: 90 minutes
Price: $189
Need to pay by check? No problem!
Call 866-872-5840 to register; tell us that you would like to pay by company check and we will email you an invoice.
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Managing a Chaotic Workplace. The 2 Must-Do’s to a More Productive Culture

Work can be chaotic and seem out of control. Constant demands on you to do more with less, take on new responsibilities, clean up old projects, create new products for the marketplace, update the marketing materials, support and discipline employees, and learn all the ins and outs of social media…and the list goes on. The question is, how do you get control and stay on top if it all. In this information loaded session, you will get the answer to the steps and tools to re-invigorate you and support a productive, motivated and highly effective workplace environment.
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Length: 90 minutes
Price: $189
Need to pay by check? No problem!
Call 866-872-5840 to register; tell us that you would like to pay by company check and we will email you an invoice.
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Behavioral Based Interviewing: Does Past Performance Predict Future Success?

If you’ve ever had to hire people, you know how difficult it can be.

Have you made a poor choice and ended up with a big headache? Today much of the pre-selection process is automated and by the time you interview candidates, the talent you need may have been weeded out. Think about it. You often have less than an hour to determine whether to hire a person who can make or break your team and with whom you’ll spend most of your waking hours! Don’t leave this critical decision to others, software, luck, silly questions, or the wrong criteria. Behavioral Interviewing takes the pain and chance out of the process.
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Length: 90 minutes
Price: $189
Need to pay by check? No problem!
Call 866-872-5840 to register; tell us that you would like to pay by company check and we will email you an invoice.
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Mastering the Delegation Process – How to Improve Results, Grow Employees, & Boost Your Career

Have you ever given a project to a trusted employee, only to find that the result was not what you expected? Have you put off starting important assignments because of the work piled up on your desk? Perhaps you have been criticized for micromanaging simply because you want to see that things are done properly. Or maybe you’ve been shocked when you learned too late that an important project was seriously behind schedule.

The good news is that each of these problems can be prevented through effective delegation. But the bad news is that most managers simply don’t know how to delegate, despite the fact that assigning work to others is a critical component of every manager’s job. If you want to shine in a management role, delegation is a skill that you must master.

In this webinar, we will discuss the benefits and risks of delegation, then outline the seven specific steps required to successfully delegate any project or task. You will learn how to choose the best person for the assignment, tailor your delegation style to the employee’s level of readiness, achieve the results you expect, and avoid unpleasant “surprises”.
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Length: 90 minutes
Price: $189
Need to pay by check? No problem!
Call 866-872-5840 to register; tell us that you would like to pay by company check and we will email you an invoice.
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Critical Thinking: The Secrets to Solving Problems & Making Great Decisions

The National Council for Excellence in Critical Thinking defines critical thinking as the intellectually disciplined process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and evaluating information gathered from observation, experience, reflection, reasoning, or communication, as a guide to belief and action. Every organization must be nimble when solving new and recurring challenges. Everyone must be able to use critical thinking and creative problem solving to take action on these challenges.
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Length: 90 minutes
Price: $189
Need to pay by check? No problem!
Call 866-872-5840 to register; tell us that you would like to pay by company check and we will email you an invoice.
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Emotional Intelligence: The Science and Art of Surviving & Thriving in a Stressful Work Environment

In the “stressure cooker” of today’s work environment the most effective and productive people are those who know how to take care of themselves first. They handle their emotions, think clearly under pressure and build great relationships up, down and across the ladder. They get things done!

Understanding Emotional Intelligence, the science of what’s going on in our brains (the hardware and software) when we’re under stress, is the key to stress management. The hardware, is the science, the physical make up of our brain. The software is the art of understanding how our experiences, thoughts and feelings interact in our brains which cause us to take actions and lead to our results.  

During this webinar you will learn the science of Emotional Intelligence and how to cope with the stressors in the workplace and move out of the cycle of overwhelm. You will learn the TOPS method for renewal and developing emotional intelligence that is easy to follow, practical and fun! Finding joy and increased effectiveness in our work, communicating more successfully with others and taking the time to take care of ourselves are the ultimate goals of this webinar.

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Length: 90 minutes
Price: $189
Need to pay by check? No problem!
Call 866-872-5840 to register; tell us that you would like to pay by company check and we will email you an invoice.
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FEEDBACK: Everyone Needs it, Everyone Deserves it. So Why is it Avoided?

For most managers, providing constructive feedback can be an awkward and uncomfortable situation. There can be any number of reasons that prevent managers from providing much need feedback to employees, both positive and constructive. 

Sometimes feedback must be given to former peers who now are direct reports. Sometimes the employee is a friend with whom you socialize outside of work. Sometimes there is a fear of being disliked. Sometimes there is a fear of confrontation. 

Don’t let the fear of being uncomfortable prevent you from giving constructive feedback. Join us for, “Feedback: Everyone Needs it, Everyone Deserves it. So Why is it Avoided?” and let Lois show you how to overcome the fear involved with giving employee feedback.

Length: 75 minutes
Price: $189
Need to pay by check? No problem!
Call 866-872-5840 to register; tell us that you would like to pay by company check and we will email you an invoice.
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Successfully Managing Organizational Change: How to Reduce Resistance, Increase Acceptance & Accomplish Your Goals

Like death and taxes, change is one of the certainties of life. And in today’s business world, changes seem to be occurring at a faster and faster pace. For that reason, every manager must know how to successfully guide employees through the change process. But because the initial reaction to almost any change may be negative, that can be a challenging task.

All changes, even positive ones, create a certain amount of discomfort, anxiety, and stress. These unsettling emotions frequently cause people to resist and act in unproductive ways. For a change to be successful, the manager must know how to reduce resistance, encourage acceptance, and move the group in the desired direction.

In this webinar, we will describe typical reactions to change, suggest strategies for addressing resistance, and introduce helpful tools to use in change planning.

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Length: 75 minutes
Price: $189
Need to pay by check? No problem!
Call 866-872-5840 to register; tell us that you would like to pay by company check and we will email you an invoice.
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Why Can’t We All Just Get long?: How to Eliminate Rude Behavior and Create a Professional Workplace

From raunchy reality shows to parent brawls at Little League games, incivility seems to be everywhere – so perhaps it’s no surprise that rudeness has also invaded the workplace. Squabbling employees, screaming managers, colleagues who never respond to emails, coworkers who send texts while you’re talking to them . . . all these people seem to have forgotten the basic rules of courtesy and respect.

Offensive behavior among colleagues carries a high price, because “civility” at work means more than just good manners. Respectful treatment creates the foundation for cooperation between individuals and collaboration among departments. When people are rude and disrespectful to one another, they are much less likely to share information, contribute helpful suggestions, or offer assistance with problems.

In this webinar, you will learn to recognize the signs of an incivility epidemic at work, then discover specific strategies for improving coworker relationships, turning around a team, or changing an entire organizational culture.

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Length: 75 minutes
Price: $189
Need to pay by check? No problem!
Call 866-872-5840 to register; tell us that you would like to pay by company check and we will email you an invoice.
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