Our training process is tested and simple:

  • Define Your Training Needs. We’ll start by working with your course leader (a highly qualified trainer) to gather information and gain insight about your organization.
  • Design Your Program. We’ll use this information to tailor an outline for your training. It will be a practical, comprehensive course that focuses on the skills most important to you. When we’re done, you’ll have the opportunity to review and approve the final outline.
  • Deliver Your Course. The training will be presented at your location – or an off-site location of your choosing – on a convenient date. We’ll use various techniques (critique, small group exercises, assessment instruments etc.) to reinforce the skills we teach.
  • Evaluate The Results. After the training is complete we’ll compile the course evaluations and return them to you and, if needed, make recommendations for ongoing development.
“The topic was negotiation. In practice the sessions turned into much more and included elements of personal and business coaching, observation and motivational speaking.The response from the group was unanimously positive. A lot of ground was covered and a lot digested…”
Windward & Leeward Brewery
“What drew us to TrainersDirect was the quality of their people along with their no-nonsense approach to training our personnel”. “We are very, very pleased with how the trainers have stepped into their roles. I feel that they have done exactly what we expected and anticipated they would do.”
Pepsi Bottling Group
“Best training class I have ever attended in my professional career. The excellence of the course was in large part due to the instructor’s knowledge and professionalism. In addition, the instructor presented the class in an entertaining manner which helped with some of the dryer areas of the curriculum. Great Job! His experience in Project Management is incredible. I will recommend this course to all my peers.”
AIM Funds

Management Skills for New Managers

3-day onsite training workshop for up to 20 participants.

The Management Skills for New Managers seminar is a leadership and management development program designed for managers, or soon to be appointed managers, who need to develop the skills, behaviors, and philosophies required to effectively and efficiently achieve highly productive results.  This session will introduce you to skills and techniques to effectively manage departments, teams, and individuals while dealing with the day-to-day challenges which you encounter.  The format includes self-assessment tools, group activities, interactive participation, practice activities, and summaries for future referral.

Attendees will practice new knowledge and skills in an experiential and fun learning environment.

Who Should Attend?

This workshop provides newly appointed managers & supervisors, or those about to be appointed to a management position, an opportunity to learn or enhance the key skills necessary to ensure their success.

What You Will Cover

  • Communication
  • Motivation
  • Supervisory Style
  • Coaching
  • Delegation
  • Performance Appraisals
  • Influencing
  • Meetings

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Problem Solving & Decision Making

3-day onsite training workshop for up to 20 participants.

Training Investment: Compare and SAVE!

Our Problem Solving and Decision Making seminar will increase an individual’s ability to:

  • Analyze the situation, process the available information and turn the data into an action plan
  • Create new options or directions when not a subject expert or when run out of ideas
  • Learn a surefire approach to decision making that overcomes analysis paralysis, lets you explain to others why the current path was selected and gets decision implemented
  • Develop self confidence

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Resolving Conflict

Strategies for Improving Communications and Building Relationships

3-day onsite training workshop for up to 20 participants.

Business performance improvement depends on making and supporting better decisions. Decisions can be made by either one person or a team. The vast majority of decisions are implemented by teams. To maximize the impact of these decisions, we want to maximize the contribution each team member is willing and able to make in helping to make and implement the decision.

This hands-on seminar provides a number of exercises to help you develop approaches and skills that allow you to move past conflict and work more effectively, both in one-on-one relationships and group situations.

Conflict is in large part the emotional reaction we experience when we think a particular way. The following list outlines some alternative definitions of the components of conflict presented in this seminar. These definitions are presented and practiced in a series of hands-on exercises intended to help you generate new approaches and skills in dealing with conflict.

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Creative Thinking

Out of the Box and Into the Bottom Line!

3-day onsite training workshop for up to 20 participants.

Business Performance Improvement Requires Better Ideas

Business performance improvement is built on a healthy sequence of good decisions supported by the decision makers’ organizations. Good decisions come from good thinking, the ability to solicit, consider, compare, and select good ideas. Thinking “out of the box” is all about generating the opportunity to have lots of good ideas to choose from. Good business is about turning good ideas into profitability.

Thinking is a Skill

We can consider that intelligence and thinking are different. Intelligence is our innate capability, what we’re born with. Thinking, on the other hand, is how we learn to use our intelligence, and as such, is a skill. As a skill, like bowling, golfing, cooking, etc., it can be actively improved. In one comparison, intelligence is the race car and it’s finite mechanical capabilities, and thinking is the driver who can learn more and more about how to maximize the utility of the car.

Out of the Box, or Rather Across Paradigm Boundaries

Our brains are wonderful data storage and retrieval systems which prefer patterns and repetition. They recognize new ideas that are similar enough to recorded ideas so they “fit” into the pre-existing collection. Truly new ideas often don’t even register in this hierarchy of set patterns.  It also seems that truly new ideas often come from the “accidental” crossing of paradigms, mixing new ideas that just don’t logically belong together. The self organizing capacity of our brains goes to work on this new, unique combination and tries tirelessly to “make sense” of the novel combination. “Lots of ideas” is the wonderful by product; 90% will be thrown away, but 10% will often include ideas, never before conceived, which warrant further consideration.

Creativity Techniques

While there are many myths about creativity (creative people are always artists, or nerds, or not like you and me, etc.) a modern understanding of creativity recognizes techniques are available to assist anyone who knows how to use them. Effective creativity techniques deliberately mix up paradigms while addressing real problems and opportunities to proactively generate lots of new ideas. These techniques do not need to depend on a chance occurrence. These techniques can be used at will whenever individuals or teams recognize they need more ideas. “Creative people” learn to recognize they may have to use an illogical technique to generate what they will only later come to recognize and appreciate as a logical alternative. Go figure!

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The Power of Emotional Intelligence in the Workplace

3-day onsite training workshop for up to 20 participants.

A large part of our success in life is based on our EQ, our emotional quotient. How we manage our emotions and the way we relate to others determines how successful and satisfied we are at work, home, and with friends. Our EQ is the ability to make and deepen connections at three levels: with ourselves (personal mastery), with another person (one-to-one), and within groups/teams.

This seminar is designed to provide the participants with extensive individualized feedback and attention. The seminar is important because it enables participants to learn how to avoid the high costs of low EQ.

How We Will Learn Together

You are invited to join in a conversation about the emotional quotient. The purpose is to deepen our mutual understanding of making better connections with people based on our knowledge and experiences. With me as the facilitator of learning and you as participants, we share joint responsibility to create an atmosphere of learning. Since we will be in an atmosphere of learning, all of your comments are welcome. In this seminar, we will learn from each other using case studies, exercises, videos, and group work with heavy emphasis on experiential learning activities.

In order to directly apply the knowledge and skills acquired during the seminar, you are encouraged to use problems and issues from your own work environment and complete action plans for yourself. These plans can be discussed with your manager for follow-up and support in the implementation of the knowledge and skills learned in the seminar to better assure transfer of learning to the workplace.

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Agile Critical Thinking

3-day onsite training workshop for up to 20 participants.

Applying Critical Thinking to Make Sound Decisions in an Empowered, Complex and Dynamic Business Environment

In this two-day, engaging and interactive seminar participants will be introduced to the Agile Critical Thinking framework and a practical set of tools and techniques you can immediately put to use to help you and the people you work with confidently make sound decisions and explain your reasoning.
Today’s business environment is increasingly complex, connected and changing. We seldom have the luxury of perfect information, limitless resources or people who share our perspective, knowledge and priorities. The nature of stakeholder relationships and how we use technology is changing. The Internet of Everything, the influence of global markets and a multi-cultural, multi-disciplined and multi-generational workforce is transforming the workplace. Agile Critical Thinking is a framework built on the premise that critical thinking in an organization is not the same as it is when working in isolation.

Participants will practice using a set of tools and techniques, applied to business situations, to accurately assess situations, evaluate information, and draw conclusions that lead to reasonable decisions and action that make sense within your organizational realities.

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Agile Critical for Project Managers

This seminar is aimed at experienced Project, Portfolio and Program Managers and Managers of PMOs.

2-day onsite training workshop for up to 20 participants.

In this two-day, engaging and interactive seminar participants will be introduced to the Agile Critical Thinking framework and a practical set of tools and techniques you can immediately put to use to help you and the people you work with confidently make sound decisions and explain your reasoning.

The course is designed to apply critical thinking within organizations – that are by nature imperfect, changing and involve people and stakeholders with often competing agendas. We call this framework Agile Critical Thinking, which helps participants to both apply and fill in the gaps they face in implementing of managing the Project Management Framework as outlined in the PMBOK® Guide regardless of the project work methodology (e.g., adapted waterfall, agile, engineering or non-engineering, innovation, administrative and other project work). We accomplish this by teaching techniques and providing tools (paper, pdf and increasing their availability via a web-based platform).
This collection of tools provide a contextual basis for teams, stakeholders or people working together to be able to follow a structured process based on critical thinking (rather than personality, style or team dynamics). It ‘sticks’ because:

  • They are contextually based and can be done in about an hour
  • They are used to solve a specific problem that is causing churn, frustration, or failure to move forward – often this has to do with clarity, alignment, cognitive biases, hidden assumptions and commonly used techniques no longer work as well as they used to
  • They include a built-in ‘coach’ that keeps the team on tasks and suggests probe questions to dig deeper without people getting offended

Our approach differs from others in that not only do we use tools that have been field-tested with real team over more than ten years, the framework is based on the reality that the business world is imperfect, complex and changing and that the demands of the 21st Century require far more sophisticated, deeper critical thinking, problem solving, decision making abilities than has been acceptable in the past. In our experience working with hundreds of teams of all sorts, that these skills are lacking – despite intelligence, competence or performance.

The trends characterizing the 21st Century workplace have impacted every organization. Though business fundamentals of profit and loss and efficiency remain the same, they’re now the price of entry. The solutions for how you get there – and anticipate the unexpected – has changed because we have to adapt to complexity, rapid pace of change, diversity, globalization, big data, sustainability and quickly advancing technology that makes it very hard to stay ahead of the competition.

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Mastering the Art of Coaching

The Secrets to Maximizing Employee Performance & Productivity

2-day onsite training workshop for up to 20 participants.

Coaching Skills to Help Employees Correct Work Behaviors, Develop New Skills, and Improve Performance

Most managers know that an important part of their job is coaching to develop their employees and help them improve their performance.

And most employees know that part of their manager’s job is to coach, help them develop skills, and provide feedback when needed.

Yet many managers and employees find coaching and feedback sessions to be uncomfortable, even when they recognize their value.

Even though they want to affirm and develop more capable employees, and improve their own effectiveness, many managers lack the skills or do so, or may fear negative employee reactions, so they hesitate to coach or give feedback.

Highly skill-based, this seminar delivers the right amount of skills to help managers effectively correct employee work behaviors such as surfing the internet instead of working, or spreading negative gossip; review an employee’s performance about a task; develop new employee skills; and gain new skills for use during performance appraisals.

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The Fundamentals of Finance for Non-Financial Managers

3-day onsite training workshop for up to 20 participants.

Are you a non-financial professional who needs to understand the terminology of Finance and Accounting? Then this three-day seminar is exactly what you’re looking for.

This seminar is offered in an interactive, workshop environment. It is built upon the accelerated learning model, utilizing a hands-on approach with a collaborative learning environment. There is extensive use of case studies to provide context for learning, emphasizing the use of financial tools, and thereby providing knowledge and skills that can be immediately implemented in the work place.

The informational needs and learning objectives of each company are different. The subjects of greatest interest depend upon the general level of knowledge, your industry and the particular issues with which you deal. All programs are designed to focus on the particular needs of your team members. Your company’s numbers are used. We will include an analysis of your competitors and customers.

There is considerable information available about the financial condition of your customers. These will be analyzed. Understanding how your company contributes to the performance and profitability of its customers is a key contributor to the selling process. This has been used successfully by the many of our clients.

This program will be further customized to focus on the organizational levels of the participants.

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Breakthrough Negotiation Skills

2-day onsite training workshop for up to 20 participants.

Do you need a clear understanding of the real purpose of the negotiation process? In this three-day seminar you will learn the skills necessary to deal with the tactics of negotiation.

What we will cover

    1: The Process of Win-Win Negotiations
    2: Understanding and Utilizing Basic Negotiation Concepts
    3: Communication Skills for Negotiators: Rapport Building
    4: Communication Skills for Negotiators: Speaking Compellingly
    5: Meeting Special Challenges
    6: Negotiating in an International Environment
    7: Follow Up – Holding the Agreements in Place – The Forgotten Element in Negotiations
    8: Applying the Model to Your Own Negotiation

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