Our training process is tested and simple:

  • Define Your Training Needs. We’ll start by working with your course leader (a highly qualified trainer) to gather information and gain insight about your organization.
  • Design Your Program. We’ll use this information to tailor an outline for your training. It will be a practical, comprehensive course that focuses on the skills most important to you. When we’re done, you’ll have the opportunity to review and approve the final outline.
  • Deliver Your Course. The training will be presented at your location – or an off-site location of your choosing – on a convenient date. We’ll use various techniques (critique, small group exercises, assessment instruments etc.) to reinforce the skills we teach.
  • Evaluate The Results. After the training is complete we’ll compile the course evaluations and return them to you and, if needed, make recommendations for ongoing development.
“The topic was negotiation. In practice the sessions turned into much more and included elements of personal and business coaching, observation and motivational speaking.The response from the group was unanimously positive. A lot of ground was covered and a lot digested…”
Windward & Leeward Brewery
“What drew us to TrainersDirect was the quality of their people along with their no-nonsense approach to training our personnel”. “We are very, very pleased with how the trainers have stepped into their roles. I feel that they have done exactly what we expected and anticipated they would do.”
Pepsi Bottling Group
“Best training class I have ever attended in my professional career. The excellence of the course was in large part due to the instructor’s knowledge and professionalism. In addition, the instructor presented the class in an entertaining manner which helped with some of the dryer areas of the curriculum. Great Job! His experience in Project Management is incredible. I will recommend this course to all my peers.”
AIM Funds

Strategies for Providing Exceptional Customer Service

2-day onsite training workshop for up to 20 participants.

Providing your customers with excellent customer is the job of every employee. Excellent is what will keep your customers coming back.

Customer service excellence is competitive advantage needed to thrive in a uncertain business climate. In today’s global village, businesses with a customer-oriented focus know that it’s the people skills which are the critical for success. How your staff interacts with your customers will directly affect individual, team and organizational performance. Our Strategies for Exceptional Customer Service workshop teaches you the skills necessary to create long-term relationships through customer service excellence.

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Creating a Customer Service Culture

1-day onsite training workshop for up to 20 participants.

Customer service.  A term we hear often and strive to implement yet often times the practice eludes us. The difference between acceptable customer service and outstanding customer service is “living” it everyday.

In this program, participants learn the basics of excellent customer service…

  • how it impacts internal and external customer relationships
  • how to put it into practice
  • and how the level of customer service directly corresponds to the achievement of departmental and corporate goals.

By utilizing practical skills to exceed the customer’s expectations, participants will learn to support the organization’s goals in building long term relationships with your most important asset: your customer.

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Proper Telephone Techniques

1-day onsite training workshop for up to 20 participants.

Have you ever heard the expression, “Sometimes it’s not what you say but how you say it?”  If ever there was a situation where this holds true, it is when you are interacting with customers.

Participants will learn the impact of the telephone and the speaker on the perception that is created for the customer.

  • Voice inflection,
  • body language,
  • opening and closing a call,
  • addressing the caller,
  • company jargon,
  • ten best and worst things to say to a customer, and other statements to avoid are just some of the things that can make the difference in the perceptions your customers have of you and your organization.

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Managing Different Customer Behaviors

1-day onsite training workshop for up to 20 participants.

Participants will learn step-by-step guidelines and techniques to use when dealing with different customer behaviors, with the ultimate goal of turning that customer into a raving fan!

Have you ever had a customer react in a negative way to your product or service?

What about…

  • the demanding customer?
  • The passive one?
  • The irate customer?

Oftentimes, how we handle the difficult clients can say more about our company than how we handle the routine client.

There are any number of customer behaviors that we encounter in a service industry, and some of them can pose a challenge.

Contact Us for Expanded Outline & Trainer Information